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Most connection failures come from a stopped server, an incorrect address or port, a version mismatch, or a device that does not support external servers.

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Check the server

  1. Open the Purpify control panel.
  2. Confirm that the server status is running.
  3. Read the newest console lines and confirm that startup completed without a fatal error.
  4. Copy the current server address and port again.
If the server stops during startup, use Troubleshoot a server that will not start.

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Check the Minecraft server entry

In Minecraft Bedrock Edition, edit the saved server and verify:
  • Server Address contains only the hostname or IP address.
  • Port exactly matches the Purpify port.
  • Neither field contains leading or trailing spaces.
  • Minecraft is updated to a version compatible with the server.
Delete and recreate the saved server entry when you are unsure whether a hidden space or stale value is present.

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Check the device and network

Some consoles do not provide the same external-server workflow as desktop and mobile editions. Confirm that your device supports adding external Bedrock servers. To isolate a local network problem:
  1. Ask another player on a different network to connect.
  2. Restart Minecraft and the device.
  3. Disable a VPN or proxy temporarily and test again.
  4. Allow Minecraft through local firewall or security software.

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Match the symptom

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Test with a new world

If the server is running but nobody can connect after a world change, test a fresh world to find out whether the current world is causing the problem.
1

Back up the server

Create a backup so you can restore the current world and settings.
2

Install a fresh world

Stop the server, then use Purpify’s world installer to install a new world file.
3

Start and test

Start the server and try to connect again. If the fresh world works, the original world or one of its add-ons is likely causing the problem.
4

Choose what to keep

Restore your backup if you need the original world. Then inspect its add-ons and compatibility before testing it again.

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Information to send support

Include:
  • The server name or account-visible server ID
  • The exact connection error
  • The date and time of the failed attempt, including your time zone
  • The Minecraft version and device type
  • Whether another player can connect
Never send your password. Send the server address only through a private support channel.