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Read the current refund policy before submitting a request. If your payment fits the policy, open a support ticket through the Purpify website.
Read the refund policyOpen the Purpify website

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Request a refund

1

Read the refund policy

Check the current refund policy for eligibility, exclusions, and any requirements that apply to your payment.
2

Confirm that your request fits

Compare your purchase and reason for requesting a refund with the current policy. Do not assume that cancelling a service automatically creates a refund.
3

Open a support ticket

Go to the Purpify website and open a support ticket. Submit the ticket from the account connected to the purchase when possible.
4

Include the payment details

Provide the service name, invoice number, payment date, and a concise explanation of why you are requesting the refund.
Never include your password, full card number, bank credentials, or authentication codes in a support ticket.
Submitting a ticket does not guarantee approval. Purpify reviews each request against the refund policy that applies to the payment.