> ## Documentation Index
> Fetch the complete documentation index at: https://docs.purpify.host/llms.txt
> Use this file to discover all available pages before exploring further.

# Request a refund

> Check the Purpify refund policy and open a support ticket when your payment meets its requirements.

Read the current refund policy before submitting a request. If your payment fits the policy, open a support ticket through the Purpify website.

<div className="purpify-actions">
  <a className="purpify-button" href="https://purpify.host/refund-policy">Read the refund policy</a>
  <a className="purpify-button-secondary" href="https://purpify.host">Open the Purpify website</a>
</div>

## Request a refund

<Steps>
  <Step title="Read the refund policy">
    Check the [current refund policy](https://purpify.host/refund-policy) for eligibility, exclusions, and any requirements that apply to your payment.
  </Step>

  <Step title="Confirm that your request fits">
    Compare your purchase and reason for requesting a refund with the current policy. Do not assume that cancelling a service automatically creates a refund.
  </Step>

  <Step title="Open a support ticket">
    Go to the [Purpify website](https://purpify.host) and open a support ticket. Submit the ticket from the account connected to the purchase when possible.
  </Step>

  <Step title="Include the payment details">
    Provide the service name, invoice number, payment date, and a concise explanation of why you are requesting the refund.
  </Step>
</Steps>

<Warning>
  Never include your password, full card number, bank credentials, or authentication codes in a support ticket.
</Warning>

Submitting a ticket does not guarantee approval. Purpify reviews each request against the refund policy that applies to the payment.